CONTINUING HEALTHCARE SUPPORT FOR INTEGRATED CARE BOARDS
We provide specialist Continuing Healthcare (CHC) services to support Integrated Care Boards (ICBs) in delivering high-quality, timely and compliant CHC assessments.
Our experienced CHC Nurse Assessors work in partnership with ICB teams to provide additional clinical capacity, manage assessment demand, reduce backlogs, and support the delivery of safe, effective and person-centred CHC services.
We offer flexible support solutions tailored to each ICB’s requirements, from providing individual CHC Nurse Assessors on a day-rate basis to delivering fully managed CHC assessment projects on a per-assessment model.
Our CHC services include:
Provision of experienced and professionally qualified CHC Nurse Assessors
Completion of Continuing Healthcare assessments, reviews, and associated documentation
Fully managed CHC assessment projects from referral through to completion
Additional clinical capacity to support ICB teams during periods of increased demand
Clinical support, oversight, and quality assurance to promote consistency, accuracy and compliance
Review and assurance of assessment quality, documentation standards and adherence to the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care
Our clinical leadership and quality assurance approach ensures that every assessment is completed to a high professional standard, with robust governance processes that support defensible decision-making and positive outcomes for individuals.
By partnering with us, ICBs gain access to trusted CHC expertise, scalable clinical resource and a quality-focused service that complements existing teams, strengthens operational resilience, and supports the delivery of effective Continuing Healthcare services.
Contact Flex360 to discuss how our Continuing Healthcare support for Integrated Care boards can support your workforce development objectives or schedule a free consultation today.
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Continuing Healthcare (CHC) Training Programme
Building confidence, capability and consistency across health and social care teams
At Flex360, we provide specialist Continuing Healthcare (CHC) training designed to support health and social care professionals in understanding, identifying, and responding effectively to CHC considerations.
Our programme has been developed in response to the increasing complexity of health and social care pathways and the need for practitioners to have the knowledge, confidence and practical skills required to navigate the CHC framework effectively.
Through our experience working with Local Authorities, NHS organisations, and partner agencies, we understand the importance of a consistent approach to CHC decision-making. Our training supports professionals to recognise potential eligibility, contribute effectively to assessments, strengthen evidence gathering and work collaboratively across organisational boundaries.
Supporting workforce development across health and social care
Flex360 works with organisations to strengthen workforce capability and support improved consistency across CHC pathways. Our training programme provides practitioners with the knowledge, practical tools and confidence required to understand CHC responsibilities, contribute effectively to decision-making and support individuals through the CHC process.
The programme supports teams to:
Improve understanding of the National Framework for NHS Continuing Healthcare
Develop confidence in identifying CHC considerations
Strengthen assessment and evidence-gathering skills
Improve documentation and defensible decision-making
Enhance multidisciplinary working between health and social care professionals
Support consistent approaches across services
A structured pathway for learning and development
Flex360’s CHC Training Programme provides a progressive three-level learning pathway, enabling practitioners to build their knowledge from CHC awareness through to advanced practice and complex case decision-making.
Three levels of specialist CHC training
Level 1 – CHC Awareness and Foundations
Designed for professionals requiring a clear understanding of CHC principles, pathways, and responsibilities.
Participants will explore:
The purpose and principles of NHS Continuing Healthcare
The relationship between health and social care responsibilities
CHC eligibility considerations
Referral pathways and key processes
Evidence gathering and professional documentation
Roles and responsibilities within the CHC pathway
Duration: 1 day
Level 2 – CHC Practitioner Application
Designed for practitioners who require greater confidence applying CHC principles within their day-to-day practice.
Participants will develop skills in:
Recognising indicators of a primary health need
Understanding CHC assessment processes
Gathering and analysing relevant evidence
Contributing effectively to multidisciplinary discussions
Applying the care domains and decision-making principles
Producing clear and defensible professional records
Duration: 1 day
Level 3 – Advanced CHC Practice and Complex Decision-Making
Designed for experienced practitioners managing complex cases requiring advanced knowledge, professional judgement, and confident application of CHC principles.
Participants will develop expertise in:
Complex case analysis
Reviewing evidence and professional opinions
Applying structured decision-making approaches
Managing disagreement and challenge
Understanding governance, accountability, and escalation routes
Supporting consistent and defensible recommendations
Duration: 2 days
Three levels of specialist CHC training
Expert-led training grounded in practice
Training is delivered by experienced Continuing Healthcare professionals with extensive operational knowledge of NHS CHC services, including assessments, reviews, complex case management, appeals, and practitioner development.
Our trainers bring current, evidence-based knowledge of the National Framework for NHS Continuing Healthcare, combined with practical experience of working across health and social care systems.
Trainer profiles, professional backgrounds, and relevant experience can be provided as part of organisational discussions or commissioning arrangements.
What makes Flex360 training different?
Practical and interactive learning
Our sessions are built around real-world scenarios, case studies and facilitated discussion, enabling participants to apply learning directly to their professional practice.
Experienced practitioner delivery
Training is delivered by specialist practitioners who understand the complexities of CHC pathways, and the challenges faced by health and social care teams.
Tailored organisational support
We work collaboratively with Local Authorities, NHS organisations, and integrated partnerships to ensure training aligns with local priorities, workforce objectives, and existing pathways.
Continued support after training
Participants have access to follow-up support opportunities, enabling them to revisit learning, discuss practical application and strengthen confidence when applying CHC principles in practice.
Flexible delivery options
Flex360 provides flexible training solutions designed around organisational requirements, including face-to-face delivery, tailored workforce programmes, and larger-scale corporate training arrangements.
Convenient delivery at your organisation
Flex360 can deliver Continuing Healthcare training at your organisation’s chosen venue, providing a convenient and cost-effective solution for your workforce.
By bringing training directly to your team, organisations can reduce the need for staff to travel to external venues, helping to minimise time away from practice and associated travel expenses. This approach also supports teams to learn together in a familiar environment, encouraging stronger discussion, collaboration and application of learning within local pathways.
We can work with you to agree suitable dates, locations and delivery arrangements that meet your workforce requirements.
Our delivery model combines expert teaching, practical application and workplace relevance to ensure participants leave with the confidence and capability to apply their learning effectively.
Supporting stronger CHC practice across organisations
Flex360 works collaboratively with Local Authorities, NHS organisations and integrated partnerships to strengthen workforce capability and support improved CHC practice.
Whether you are developing CHC awareness across a wider workforce or building advanced practitioner capability, our Continuing Healthcare Training Programme can be tailored to meet your organisation’s priorities.
Contact Flex360 to discuss how our CHC training solutions can support your workforce development objectives.